• Customer Service • K. Jordan Credit • Payment Options • Order Status/Order History • Ordering • Shipping, Returns & Exchanges • Sizing Information • Privacy & Security Customer Service
Email us anytime at email@example.com
Call one of our friendly customer service representatives toll-free: 800-944-4803 Mail: K. Jordan 913 First Avenue Chippewa Falls, WI 54729 Fax: 1-800-446-2329 K. Jordan Credit
What is the K. Jordan Credit plan
How do I open/create a K. Jordan Credit account
What are the K. Jordan Credit plan's terms and conditions
? How do I check my K. Jordan Credit account balance?
You can check the balance of your K. Jordan Credit Account and view any activity since your last statement on kjordan.com
1. Click "My Account" from the top of kjordan.com
2. Either log into an existing kjordan.com account or create a new kjordan.com account
3. Select "K. Jordan Credit"
4. Enter your 9-digit customer number from your K. Jordan Credit Statement along with either the last 4 digits of your social security number or your date of birth.Can I make my K. Jordan payment online?
Yes! Simply login to your account and select "Make a Payment". It's a quick, easy and secure way to make your payment.How do I make my K. Jordan payment?
Payment OptionsK. Jordan Credit
Simply login to your account and select "Make a Payment". It's a quick, easy and secure way to make your payment. Or simply mail your payment in the envelope included with your monthly statement. If you lost your statement or still have questions email us at firstname.lastname@example.org
or call one of our customer service representatives toll-free at 800-944-4803. Customer service representatives are available between 6:00 am and midnight (Central time), 7 days a week.
At K. Jordan, we give you the credit you deserve. With the K. Jordan Credit plan, you can enjoy your fabulous new outfits now—with no money down and affordable monthly payments as little as $5.99* per month (see terms and conditions
for details). (Subject to credit approval.)
K. Jordan also accepts Visa, MasterCard, American Express and Discover. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping on our Web site. Order Status/Order HistoryWhen can I expect my order to arrive?
Most orders ship within 24 hours of receiving them. Orders placed on a Friday, Saturday or Sunday will not be processed until the following Monday. Holiday orders may take extra time. Standard shipping time is 7-10 business days from receipt of your order. Items shipped Priority should reach you within 3-5 business days upon receipt of your order. Items shipped Express should reach you in 1-3 business days upon receipt of your order.When will I receive any order confirmation?
How do I check the status of my order?
An e-mail notification is sent when all orders are shipped. This e-mail notification contains a tracking link. If you have not provided us with your e-mail address, you may call one of our customer service representatives toll-free at 1-800-944-4803. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us at email@example.com
You may check online by clicking the "Order Status" link at the top of any page on kjordan.com. An e-mail notification is sent when all orders are shipped. This e-mail notification contains a tracking link. If you have not provided us with your e-mail address, you may call one of our customer service representatives toll-free at 1-800-944-4803. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us at firstname.lastname@example.org
To order online, simply add your favorite items to your shopping bag and click "checkout"
To order by phone, simply jot down your favorite item numbers and call one of our friendly customer service representatives at 1-800-944-4803
You can also fax your order to 1-800-446-2329 or mail your order to us:K. Jordan913 First AvenueChippewa Falls, WI 54729 Shipping, Returns & ExchangesHow long will it take to receive my order?
Most orders ship within 24 hours of receiving them. Orders placed on a Friday, Saturday or Sunday will not be processed until the following Monday. Holiday orders may take extra time. Standard shipping time is 7-10 business days from receipt of your order. Items shipped Priority should reach you within 3-5 business days(pending credit approval) upon receipt of your order. Items shipped Express should reach you in 1-3 business days(pending credit approval) upon receipt of your order.What shipping methods are available?Standard
In-stock items normally leave our warehouse within 24 hours of receiving your order and are shipped via Parcel Post (Post Office). Depending upon where you live, your package should arrive in 7-10 business days.
|Merchandise Total Is: ||Please Add:|
|$0.00 - $25.00 ||$7.99|
|$25.01 - $50.00||$9.99|
|$50.01 - $75.00||$11.99 |
|$75.01 - $100.00||$13.99|
|$100.01 - $150.00||$16.99|
|$150.01 - $200.00||$19.99|
In-stock item(s) will be delivered within 3-5 business days(pending credit approval) after we receive your order, depending upon where you live. We will ship one item for $8.95 (AK, HI & all U.S. Territories $12.95) and 2 to 6 items for $12.95 (AK, HI & U.S. all Territories $17.95). These charges are in addition to our standard shipping and processing charges. Express
In-stock item(s) will be delivered in 1-3 business days(pending credit approval) after we receive your order, depending upon where you live. This service costs $16.95 per item and is in addition to our standard shipping and processing charges. K. Jordan Express:
Credit card orders before 11:00am (CT) - NEXT DAY
K. Jordan Credit orders - 2 Days
Orders after 11:00am (CT) - 2 Days
(No weekend or holiday deliveries)
Please allow 1-2 additional business days for delivery to AK, HI, and all U.S. Terr. and APO/FPO addresses. Do you ship internationally?
Unfortunately no, we can only ship to addresses in the USA and US territories including Puerto Rico, Guam and APO addresses.Can I ship to someone at an address different from mine?
Yes. During the order process, enter the name and address of the person you would like the package shipped to into the shipping information.Can I check on a backordered item? How will I know when my backordered item is shipped?
If I have more than one item in my order and one item is on backorder, do I get charged twice for shipping?
Once your order has shipped, you will be sent an e-mail confirmation. If an item is on temporary backorder, we will send you a post card in the mail with its expected ship date. If we have your e-mail address on file, we will also send you an e-mail notification. You can check on a backordered item either by going on-line to the "Order Status" link on the top of any page on kjordan.com or by e-mailing us at email@example.com
or calling toll-free to one of our customer service representatives at 1-800-944-4803. Customer service representatives are available between 6:00 am and midnight (Central time), 7 days a week.
No. Shipping fees are charged for the entire order only once when your first shipment is sent. If you cancel an item on backorder and were already charged for its shipping, that charge will be refunded to you.Do I have to pay sales tax?
If you are a Wisconsin or Virginia resident, K. Jordan is required to collect sales tax on your order.What is your return policy?
Customer satisfaction is our #1 priority at K. Jordan. If you are not completely satisfied with your purchase, please send your item(s) back to us within 90 days and we'll promptly handle your refund or exchange. Returned items must be in their original and unworn condition. (Sorry, shipping and processing charges are non-refundable.)
How do I return/exchange an item to K. Jordan?
Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not accept COD's and any item sent "Return to Sender" is not usually received.
If you have misplaced your return form, that's fine. Simply enclose a note in the return with your name, address, phone number, and a brief explanation. If the item was a gift, please include the name and address of the person who gave you the item if possible.
To simplify the return process, try K. Jordan's new "Return Label" return service. It's simple to use and can save you a trip to the post office, or UPS center. Return/Exchange using Return Label (Most Convenient)
To make returns even easier, our Return Label shipping and processing option doesn't require payment up front. Simply leave your package for your postal carrier to pick up and we will deduct the Return label cost from your credit. Instructions included in package. Return/Exchange On Your Own
1. Complete and enclose the RETURN FORM located on the back of your PACKING SLIP and indicate whether the item is a return or an exchange.
2. Address package to:K. Jordan Returns and Exchange Dept. 913 First Avenue Chippewa Falls, WI 54774
Wrap your return securely in its original box and ship it using the "Return Label" or insured Parcel Post or UPS to:
Address package to: K. Jordan Returns and Exchange Dept. 913 First Avenue Chippewa Falls, WI 54774
Do I have to pay shipping on an exchange item?
If you require further assistance with your return, simply call one of our customer service representatives toll-free at 1-800-944-4803. Customer Service representatives are available 7 days a week from 6:00 am to midnight (Central Time). You may also contact us at firstname.lastname@example.org
. When calling or e-mailing, please have your order number and/or the zip code and last name of the person to whom the item was billed.
The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "Return Label" as a return option. Return Label can simplify the return process and save you a trip to the post office ($7.95 will be deducted from your refund to cover shipping fees).How long does it take to get my refund?
Depending on the method used for return shipment, it can take up to 3 weeks for your package to be received. If you requested a refund, it should be reflected on your credit card statement within one billing cycle from the time we process our your return. If you paid by check or money order, a refund check will be mailed to you. Please allow 7-10 business days from the time your return was processed for delivery. If you requested an exchange, please allow 7-21 days for the return to process and then another 7-10 days for you to receive the requested exchange item(s). Faster shipping methods are available for an extra fee.Sizing Information
• Apparel • Shoes
We've put special effort into designing clothing that fits and flatters women's distinct body types, from Misses to Women's sizes, giving you lots of way to accent your most attractive features. Even better, we've made certain that every item is all day comfortable, so you'll feel relaxed and confident from morning to midnight—at home, at work, at play.
Measure under your arms around the fullest part of bust/chest, keeping tape parallel to the floor.
Stand with heels together and measure around the fullest part of your hips. About 8" from your waist, petite sizes about 7".
Measure around your natural waistline; keep your tape comfortably loose.
|Women's Shoe Length Equivalents |
|Length to order|
Please note: European sizing may vary. Refer to the product page for specific conversions for each shoe.Women's Standard Width Equivalents Women's shoe width guidelines
• B width is a medium (M) width; this is the regular or average width.
• A, AA, AAA, etc. are narrow widths, the more "A's" the narrower the shoe, every A decreases the width by ¼ inch.
• D, E, EE, etc. are wide width shoes, for every letter you go up ¼ inch is added to the width, also for every extra "E" (i.e. E to EE) an extra ¼ inch is added.
• The letters "D", "W", "EE", and "WW" refer to the width of the foot, not the size of the calf.Heel height guidelines
Heel heights are measured to the middle of the heel as shown here. Heel heights are also determined by the size of the shoe. As the shoe gets larger, the heel gets proportionately higher. In other words, the heel on a size 6 will not be as high as a heel on a size 11. Unsure of your size or your exact size is not offered?
K. Jordan offers these suggestions:
1. Shoes sizes increase 1/4 inch for every half size. A size 8 1/2 shoe is 1/4 inch longer than a size 8 shoe.
2. A proper fitting shoe should have approximately 1/2 to 3/4 of an inch from the end of your toe to the end of the shoe.
Be sure to measure both feet and fit to the larger foot.
K. Jordan does have a sizing guide available. K. Jordan can send you a measuring chart to use in the convenience of your home if you e-mail us your request at email@example.com
• Measure the foot from the heel to the tip of the longest toe using a ruler or tape measure.
• Use a tape measure to wrap your foot at the largest part of the foot so it fits comfortably without any gaps.Other Fit Tips:
• If you need a 1/2 size, and one is not offered, order the next size up (i.e. need 9 1/2, order 10).
• If you need a narrow width and a narrow is not available, you may want to order one 1/2 size down.
• If you need a wide width and a wide is not available, you may want to order 1/2 size up.
• If one foot is larger than the other, order for the larger foot.
• For women ordering men's sized shoes order 1 1/2 sizes down (i.e. women's size 9 = men's size 7 1/2).
• For men ordering women's sized shoes order 1 1/2 sizes up (men's size 8 = women's size 9 1/2).
• Some manufacturers only offer their shoes in European or UK sizes. Here, K. Jordan helps you by translating foreign sizes into American, with a sizing chart for that style.
• If a style is not running true to size, K. Jordan will provide a fit recommendation.
Privacy & Security
How do I know it is safe and secure to use my credit card on kjordan.com?
K. Jordan is deeply committed to your online order security. Shopping at K. Jordan is always safe and secure. We take every step to ensure the security of your personal information such as your name, address and credit card number. K. Jordan uses the industry standard, state-of-the-art VeriSign for completely dependable online security. VeriSign is the most trusted and recognized name in security on the web. K. Jordan also used Secure Socket Layer (SSL) advanced encryption technology to protect your personal information and privacy. All credit card transactions are secure. With K. Jordan, you can enjoy worry-free shopping. Always safe, always secure.
Our servers use Secure Socket Layer (SSL) advanced encryption so all credit card transactions are secure. As an added measure, in the unlikely event of a credit card fraud, there is still no risk to you. The Fair Credit Act states that your credit card company can hold you liable for a maximum of $50.00 in fraudulent charges K. Jordan will reimburse for any charges up to the $50.00 maximum you credit card company can charge you if those charges result from an order you placed on our secure server. K. Jordan has had no confirmed cases of fraud reported by credit card customer purchases made on our Internet site. You can enjoy shopping worry free at K. Jordan.
K. Jordan features Secure Site Class 3 Authentication by VeriSign®
K. Jordan uses VeriSign, which offers state-of-the-art, completely dependable security infrastructure and is the most trusted, recognized, security brand on the web. Secure Site by VeriSign provides the ultimate in credibility for online transactions. You can be confident each purchase is backed by the most reliable, secure operations infrastructure, comprehensive security, trust and authentication practices. VeriSign authentication procedures have withstood the most rigorous scrutiny from independent third-party auditors. In fact, VeriSign is the only Certificate Authority in the world to have passed an extensive independent Type #SAS 70 audit by KPMG, the global accounting and consulting firm. (The Statement of Auditing Standard 70, Type #SAS 70, was established by the American Institute of Certified Public Accountants to certify trusted practices.) For more information visit VeriSign
K. Jordan has taken several steps to ensure Your Credit Card Transactions are Secure GUARANTEED.
Our servers use Secure Socket Layer (SSL) advanced encryption. K. Jordan uses state-of-the-art technology to protect your personal information and privacy. All credit card transactions are secure. As an added measure, in the unlikely event of a credit card fraud, there is still no risk to you. The Fair Credit Act states that your credit card company can hold you liable for a maximum of $50.00 in fraudulent charges. K. Jordan will reimburse for any charges up to the $50.00 maximum your credit card company can charge you if those charges result from an order you placed on our secure server. K. Jordan has had no confirmed cases of fraud reported by credit card customer purchases made on our Internet site. You can enjoy shopping worry free at K. Jordan
K. Jordan and our parent company Mason® Companies, Inc. value and respect your privacy. We collect information about you through our websites and when you place an order with us in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. As described in this policy, from time to time, we may share your information among our other titles and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. If you do not wish to receive these mailings, please send your request along with your mailing address to us by phone at 1-800-944-4803 or write to: K. Jordan 913 First Avenue Chippewa Falls, WI 54729
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here
The products displayed at this Site are available while supplies last. The prices displayed at this Site are quoted in U.S. dollars.
Links To Other Web Sites And Services
This Site may contain links to outside services or resources that K. Jordan does not control. Any concern about these services and resources should be directed to that outside Site. First, try to work this out with the Linked Site. If you are not able to resolve it, please let us know.
We welcome you to the K. Jordan Site. The rules that apply to your use of our Site are set forth in the following paragraphs. By using our Site you are agreeing to those rules. We reserve the right to change the rules from time to time. Your ongoing use of the Site means that you agree to the rules as changed.
The entire Site as a whole is protected by copyright and trade dress laws. All rights, ownership and interest in are owned by K. Jordan and its parent companies. All identified trademarks appearing at the site are trademarks of K. Jordan and its parent companies and all affiliated trademarks of other companies used with permission. Excepting trademarks and brand names of third parties for merchandise depicted on the Site, or as otherwise noted, all images, materials, designs, photographs, illustrations, icons, videos and other materials that are part of this Site are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by K. Jordan and its parent companies. Our Site as a whole, and its contents, are intended solely for personal, non-commercial use by Site users. It is permissible to download or copy contents and other materials subject to downloaded capability displayed on the Site for personal use only. No right, title or interest in any downloaded images or materials or software is transferred to you as a result of any personal copying or downloading. As a Site user, you may not reproduce (except for personal use as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or otherwise utilize in any way, in whole or in part, any of the Contents, the Site, or any related software.
What are cookies?
Where can I find out about kjordan.com promotions and special offers?
One great way to receive information on upcoming promotions at kjordan.com is to sign up to receive our emails. This option is available at the bottom of each page on the kjordan.com website. Simply enter your email address and we will begin sending special offers and the latest shoe trends within 1-2 weeks. Another option is to check the kjordan.com website on a regular basis.
Occasionally, one of our partners may offer special promotions at kjordan.com. However, we can only guarantee that codes sent directly from kjordan.com will be authorized and function properly.
How can I be sure I receive a promotion advertised on kjordan.com?
If the promotion is advertised on the kjordan.com site, the discount will be applied during the checkout process. Please be sure to read all of the details of the offer to be sure it applies to your purchase.
Promotional offers are not redeemable for cash and cannot be combined with other offers. We are not able to provide credits or adjustments on previous purchases. Some promotions may apply only to certain brands or regular priced items on kjordan.com. Please refer to the specific information for each promotion for additional details. If you have any questions about kjordan.com promotion, please email firstname.lastname@example.org
or call 1-800-944-4803 for assistance.
I received a promotional code for kjordan.com. How do I use it?
Once you have finished placing your desired purchases into your online shopping bag, select "Shopping Bag" at the top of the page. Confirm that all of your products are included, then scroll to the bottom of the page. Enter your promotional code into the form marked "Promo Code" on the right side of the page. It's that simple! Select "Update Bag" to see your new total. The discount will be automatically applied to your purchase.
My promotional code isn't working. What can I do?
If for some reason your promotional code doesn't appear to be working, please double check the expiration date and any exclusions related to the offer. If the offer has not expired and doesn't carry any applicable exclusions, please email email@example.com
or call 1-800-944-4803 for additional assistance.
Can I use more than one promotional code at a time?
Only one promotional code can be used on each kjordan.com purchase. The code you enter last will be the discount applied to your current ShoeMall order. If you type in a specific promotional code, this will override any promotion from an online advertisement.
Can I use the same promotional code more than once?
Yes! Unless the offer states otherwise, a promotional code may be used an unlimited number of times until the deal expires.